The Patient Trust System
Patients check you online first. Make it count.
Before anyone books, they search your name, look at your photos and read your reviews. This package gives your practice a calm, credible presence and takes the repeat questions off your front desk.
Is this for you?
Sound familiar?
- 01
Your Google listing has old photos, wrong hours or no reply to reviews.
- 02
Your front desk spends hours a day on the same calls about hours, panels and directions.
- 03
Patients can't easily find your doctors, your services or what things roughly cost.
If two of these sound like your week, this package was built for you.
Your numbers
How much front-desk time goes on repeat questions?
Hours, location, panels, parking, what to bring. Your estimate, worked out on your screen.
- 33
- staff hours a month on repeat questions
- 49
- full working days a year
- 650
- repeat calls and messages a month
Most of these can be answered instantly on WhatsApp, so your staff can look after the people in the room.
How it runs
The 90 days, month by month.
Production first. Then the systems that bring people in. Then we tune.
- Month 1
Look as careful as you are
- One day photographing doctors, nurses, rooms, equipment and reception. Clean and reassuring, not stock.
- A clinic website with services, doctor credentials, hours, panels, fee guidance and directions.
- Three short vertical videos answering what your front desk hears every day.
- Month 2
Take the load off the front desk
- WhatsApp replies for hours, location, panels and appointment requests, handed to your staff for anything clinical.
- Google Business Profile cleaned up, with correct hours, photos and review reply templates.
- Month 3
Show up in "clinic near me"
- Local search work on Google, Maps and Waze.
- A monthly report: enquiries, appointment requests and the questions patients ask most.
Pricing
One price. Two ways to pay.
Pay monthly
- Month 1
- RM3,499
- Month 2
- RM1,699
- Month 3
- RM1,699
- Total
- RM6,897
The shoot and setup land in month one, so that month costs the most.
After 90 days, if you want it
The WhatsApp front desk, content refreshes, review replies and Google profile upkeep. Optional, cancel with 30 days' notice.
RM999 a month
For comparison At my standard rates, the website, Google Business Profile setup and local search work alone come to RM4,050, before the shoot or the videos.
Prices cover Kota Kinabalu and Penampang. Ad spend is paid directly to Meta and isn't included. Shoots further afield may add travel.
No lock-in
Everything stays yours.
- Every photo and video file, in full resolution
- The website and your Google Business Profile
- Your ad account, paid from your own card
- Your WhatsApp number and the chat history
If we stop after 90 days, the files, the site and the accounts are yours to keep. Nothing is held back.
Healthcare, from the inside
I was Assistant Marketing Manager at Gleneagles Hospital Kota Kinabalu, running campaigns like "Strike Out Stroke" across medical specialties. I know where healthcare marketing has to stop, and I write to that line.
Questions
Before you ask.
Can you advertise our treatments on Facebook?
Healthcare advertising in Malaysia is tightly regulated. I focus on clear information, local search and service listings rather than promotional claims. Anything that needs Medicine Advertisements Board approval is prepared for your own submission and isn't published until you approve it.
Will patients be talking to a bot?
Only for routine things like hours, location and panel coverage. Anything clinical, or anything the assistant isn't sure about, goes straight to your staff, and it tells the patient that plainly.
We have several doctors. Does that cost more?
Up to five practitioners are covered in the shoot and on the website. Larger group practices are quoted separately.
Why 90 days?
The shoot, the website and the setup cost the most, and they all land in month one. Spreading the package over three months keeps that first bill manageable and gives the systems time to show results.
What happens after the 90 days?
You keep everything. If you want me to keep the ads, content and systems running, there's an optional monthly fee from month four. If not, we stop there, with no lock-in.
Is ad spend included?
No. Ad spend is paid directly to Meta from your own account, so you keep full control. My fee covers running the campaigns.
Can I pay monthly?
Yes. Pay the lump sum upfront and save, or split it over three monthly payments.
Other industries
Let's see if it fits.
A free 20-minute call. I'll tell you honestly if this package is right, or if something smaller would do.
Razie AlfiedanYou'll talk to me, not an account manager.